Contact iSpark
One form, one inbox, one reply. Everything submitted here is delivered straight to hello@ispark.biz and read by someone who does the work rather than someone paid to qualify you. Tell us what is going wrong and we will tell you whether AI is the right instrument, including when it plainly is not.
Tell us what you are trying to decide or build
Specific beats polite. Every field below is delivered to hello@ispark.biz as a single email, with your address set as the reply address so answering you is one click.
What happens to this message
A contact page is usually the emptiest page on a website, which is strange given it is the one page where somebody has decided to act. So this one is written properly. It explains who reads your message, what the first conversation is actually like, what happens to your data, and how to write a message that gets a useful answer rather than a polite one.
iSpark is a global AI services provider and an online company from India. Every enquiry submitted through the form on this page is delivered to hello@ispark.biz, read by an engineer or consultant rather than a qualification team, and answered within one business day. The first conversation runs thirty minutes, costs nothing, and frequently ends with us naming a product you should buy instead of commissioning us.
Who reads your message and what happens to it
The form submits to a handler running on this domain. That handler validates the fields, blocks the obvious spam, composes one plain text email containing everything you typed, and sends it to hello@ispark.biz with your address set as the reply address. There is no customer relationship platform sitting in the middle, no scoring engine deciding whether you are worth a response, and no automated sequence that starts the moment you press send.
What we keep is the message itself and the address to reply to. We do not ask for a phone number, a budget range or a company size, because those fields exist to sort people rather than to help them, and because the answer to a budget question before anyone has seen the data is always wrong anyway.
- Your address is used to reply and nothing else. It does not go onto a mailing list and it is not passed to anyone outside iSpark.
- Whatever you send stays confidential. If you need a mutual confidentiality agreement in place before describing the problem, say so in the message and we will sign one before the first call.
- Do not attach sensitive data. The form takes text only. Never paste customer records, credentials, patient information or anything else regulated into a web form, ours included. We will agree a secure channel once there is a reason to look at real data.
If the form fails, email us directly
Web forms break, spam filters misfire and hosting has bad days. If you press send and nothing seems to happen, write to hello@ispark.biz directly with the same information. That address is the destination either way, so you lose nothing by skipping the form entirely.
What the first conversation is actually like
Thirty minutes, video or voice, no charge and no deck. We do not open with a credentials presentation, because you can read the site for that, and we do not run a demonstration of something unrelated to your problem. The whole call is spent on your situation.
Roughly, it goes like this. You describe what is going wrong and who feels it. We ask what data already exists behind that process, who owns it and what shape it is in. We ask what a good outcome would look like in a number you already track rather than one we invent. Then we tell you what we think, which falls into one of four answers.
- This is a solvable problem and here is roughly how we would approach it.
- This is solvable but not by us, and here is the kind of firm or product you want instead.
- This is a data problem or a process problem wearing an AI costume, and the AI part should wait until the underlying issue is fixed.
- We cannot tell yet, and the only honest next step is a short paid assessment where we look at the actual data.
Nobody is asked to commit to anything on that call, and there is no second call with a more senior person who tries again. If the answer was no, it stays no. This is described in more detail on the about page, which sets out how engagements are structured and what we refuse to build.
Working with a provider based in India
iSpark operates online. The company is based in India and delivery is fully remote, so there is no office to visit and no travel cost buried in a quote. Three practical points follow from that, and they are worth raising in your first message rather than discovering later.
- Hours. Indian working hours overlap comfortably with Europe, the Middle East, Africa, South East Asia and Australia, and reach the American east coast in the morning. We agree a daily overlap window at the start of an engagement and we keep it. Tell us your timezone in the message and we will propose call times that work rather than times that suit us.
- Data residency. If your data cannot legally leave a jurisdiction, say so immediately. Sometimes we can design around it by working inside your own cloud tenancy. Sometimes we cannot, and we will tell you that in the first reply rather than three meetings later.
- Contracting and currency. Engagements are quoted and invoiced in a currency agreed up front. Ask about it in your first message if procurement will need the answer, because it is faster to settle at the start.
Everything is quoted and delivered in English. The systems we build can work in other languages, and several do, but project documentation and working conversations are in English.
Other ways to reach us
The form is the fastest route because it arrives structured, but it is not the only one. Write to hello@ispark.biz directly if you prefer your own email client, want to attach a document, or need to loop colleagues into the thread from the start. It is the same inbox the form delivers to.
If you are applying for a role rather than looking for a supplier, the same address works, and the careers page explains what to send so that your application gets a proper reading. If you are still working out which service applies, the services catalogue, the industries section and the solutions pages are organised by method, by sector and by business function respectively. You do not need to know which one fits before you write to us.
What happens after you press send
Five steps, and you can stop at any of them without an awkward conversation.
Delivery
The form composes a single email containing every field you filled in and delivers it to hello@ispark.biz, with your address set as the reply address.
A human reads it
Someone who builds these systems reads the message. Not a filter, not a scoring model, and not a sales development rep working through a queue.
A real reply
Within one business day you get an answer with an opinion in it, including the opinion that we are the wrong supplier or that you should buy a product instead.
A thirty minute call
If it is worth talking, we book thirty minutes at a time that fits your timezone. No charge, no deck, no credentials presentation.
A written next step
If there is something to do, you receive it in writing: what we would look at, what it would cost, and what we would need from you. Nothing verbal, nothing assumed.
What to put in the message
None of this is mandatory. Each one makes the first reply more useful than a request for more information.
The problem in plain language
What is going wrong, who notices it, and how often. Describe the symptom rather than the solution you have in mind, because the solution is the part we are being asked about.
What it costs you today
Hours, error rate, lost orders, delayed decisions, anything with a number attached. This decides whether the project is worth doing, and it is the question most enquiries skip.
What data already exists
Which systems hold it, roughly how much there is, how far back it goes and how messy it is. Messy is expected and is not a reason to hold off writing.
What you have already tried
Tools you bought, pilots that stalled, vendors that did not work out. Knowing what already failed is worth more to us than a clean slate description.
Your timezone and timeline
Where you are and whether anything is driving the date. An audit, a contract renewal or a board commitment changes the sequencing advice we give you.
Any constraint that is fixed
Data residency, a cloud you must stay on, a regulator you answer to, a security review you have to pass. Constraints named early save everybody a wasted call.
Is it worth writing to us?
Worth being direct, because a mismatched enquiry wastes your time as much as ours.
Write to us if
- You have a specific operational problem and a rough sense of what solving it is worth
- There is real data behind the process, even if it is messy or spread across systems
- You want a straight opinion on whether AI applies before anyone writes a proposal
- You are comfortable working with a remote team and agreeing a daily overlap window
- You are applying for one of the roles on the careers page
Probably not worth it if
- You need a supplier with staff physically present at your site
- You are looking for a general AI strategy deck with no system at the end of it
- You want a demonstration for a board meeting rather than something that runs in production
- You are selling something. Sales enquiries to this address are deleted unread
Frequently asked questions
Marked up with FAQPage schema so these answers can surface directly in search results and inside AI assistant responses.
Where do the contact form submissions go?
Every submission is delivered to hello@ispark.biz as a single plain text email containing all the fields you filled in, with your own address set as the reply address. The form posts to a handler on this domain rather than to a third party marketing platform, and nothing else receives a copy.
How quickly will iSpark reply?
Within one business day, normally sooner. You receive an answer whether or not the project is something we would take on, and if we think you should buy an existing product or fix a process before considering AI at all, the reply will say so.
Is the first consultation really free?
Yes. The first conversation is thirty minutes, costs nothing and carries no obligation. There is no credentials presentation and no demonstration of something unrelated to your problem. Paid work begins only at the assessment stage, and only after you have agreed a written scope.
Can I email iSpark directly instead of using the form?
Yes. Write to hello@ispark.biz, which is the same inbox the form delivers to. Emailing directly is the better route if you want to attach a document, include colleagues on the thread from the start, or if the form fails for any reason.
Do you work with clients outside India?
Yes. iSpark is a global AI services provider and an online company from India, and most engagements are with organisations elsewhere. Indian hours overlap comfortably with Europe, the Middle East, Africa, South East Asia and Australia, and reach the American east coast in the morning. Mention your timezone in the message and we will propose call times that suit you.
What should I not send through the contact form?
Do not paste customer records, credentials, patient data, financial account details or anything else regulated into a web form, ours included. The form is for describing a problem in plain language. Once there is a reason to look at real data we agree a secure channel and, where you need one, a mutual confidentiality agreement first.
Not sure what to ask for yet?
You do not need to know which service applies before you write. These three sections are organised by method, by sector and by business function.
AI services
Start from the engineering. 155 services from machine learning and computer vision through to MLOps and AI governance.
Read more →Industries
Start from your sector. What AI is actually doing in healthcare, finance, manufacturing, retail and eleven more.
Read more →About iSpark
How engagements run, what we believe about AI work, and the five things we refuse to build.
Read more →Prefer plain email?
Write to hello@ispark.biz with the same information. It is the same inbox the form delivers to, and it gets the same reply within one business day.